What is the cancellation policy?
Please read our Cancellation policy carefully as it depends on which resort you book through us according to the name of the Developer:
Our cancellation policy is you can make any changes or cancellation 46 days or more prior to your arrival, once you are within 45 days there is no changes or cancellations allowed.
46 days plus from check in = 100% refund
45 days or less to check in = NO Cancellation
You may modify the name of your booking for a $35 fee but it cannot be cancelled
Beginning July 17, 2023, to Nov. 3, 2023, Marriott’s Shadow Ridge will be undergoing villa refurbishment. Work will occur daily during daytime hours, so please anticipate construction noise during this time. All other resort amenities are expected to remain open and fully operational for your enjoyment.
The Shadow Ridge Golf Course will be closed for overseeding from Saturday, Oct. 7, 2023, through Friday, Oct. 27, 2023.
The Roadrunner Pool and Spa will be closed for refurbishment from Sep. 4 to 8, 2023. All other pools will remain open.
The Chuckwalla Lounge Pool and Spa will be closed for refurbishment from Sep. 10 to 15, 2023. All other pools will remain open.
The Chuckwalla Family Pool, Kiddie Pool, and slide, along with the spas for the family pool will be closed for refurbishment from Sep. 17 to 22, 2023. All other pools will remain open.
The Snake Bites Lower Pool and Spa will be closed for refurbishment from Sep. 24 to 29, 2023. All other pools will remain open.
The Snake Bites Upper Pool will be closed for refurbishment from Oct. 1 to 5, 2023. All other pools will remain open.
Limited cash is accepted at the Front Desk. Credit cards and room charges are the only acceptable forms of payment at other locations.
Service Animal Policy
Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.
Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.
Emotional support animals and comfort animals are not recognized as assistance or service animals under the law. Fraudulently representing a dog as a guide, signal or service dog is a crime under California Penal Code 365.7(a).
General Property Updates
Marriott’s Shadow Ridge endeavors to support our community through a unique and thoughtful donation campaign, called “Donating Socks Rocks.” Our goal is to partner with Owners, guests, and associates to gather 10,000 pair of new socks throughout the year to donate to various local shelters, community centers, and the like. Please assist us in donating any new or packaged socks by dropping your donations off at the Front Desk during your stay. Both Marriott’s Shadow Ridge and the community thank you!
The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.
Resort Shuttle will have limited service.
Oversized vehicles, RVs, and Trailers are not allowed on the resort grounds.
The fireplaces in the Villages complex have been turned off due to safety precautions. Our fire pits on site continue to remain operational.
Mirage Activities Center open daily from 9 a.m. to 5 p.m.
Clubhouse Fitness Center open 24hrs. Enclaves Fitness Center is open daily from 6 a.m. to 9 p.m.
Golf Course (On-Site)
• Golf shop hours of operation are from 6 a.m. to 1:30 p.m.
• Last tee time of the day is at 1 p.m.
• Bunker hours of operation are from 6 a.m. to 1 p.m. daily, with the beverage cart running from 9 a.m. to 3:30 p.m. daily (based on demand).
The Marriott Golf Academy is currently closed.
You must have a tee time in order to use the driving range.
On-Site Convenience Store
Limited hours are available.
Snakebites Pool Bar & Grill hours are from 11 a.m. to 6 p.m. daily.
Chuckwalla Pool Bar & Grill hours are from 11 a.m to 6 p.m. daily.
The Grill Restaurant at Shadow Ridge is currently closed.
Tennis courts are open by reservation only, from 8 a.m. to 5 p.m. Court times can be reserved up to 48 hours in advance, for 1 hour per villa. To secure a reservation or for any additional information please dial ext. 2663.
Open play is available daily from 7 a.m. to 8 a.m. and 6 p.m. to 9 p.m. (first come, first served).
Tennis equipment is available for complimentary rental at the Mirage Activity Center.
General Room Amenities
Check-in and Check-out
High-Speed Internet Access
Palm Springs International Airport – PSP
LA/Ontario International Airport – ONT
Los Angeles International Airport – LAX